Privacy Policy — Xintesys-Connect

About this policy

Xintesys Connect Pte. Ltd. ("Xintesys-Connect", "we", "us", or "our") operates the Xintesys-Connect platform, which discovers, builds, and maintains workflow connectors between software systems. This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it.

We believe data collection should be purposeful and minimal. We collect only what is necessary to provide and improve our service.

Information we collect

We collect the following categories of information:

Account information — name, email address, and password when you register for an account.
Usage data — logs of how you interact with the platform, including connector configurations, workflow definitions, and error reports. This data is used to operate the service and diagnose issues.
Communication data — messages you send to us via support or feedback channels.
Technical data — IP address, browser type, and operating system, collected automatically for security and service reliability purposes.

We do not collect payment information directly; payments are processed by third-party providers subject to their own privacy policies.

How we use your information

We use the information we collect to:

Provision, operate, and maintain the Xintesys-Connect service.
Authenticate your identity and protect account security.
Analyse usage patterns to improve platform reliability and features.
Respond to your support requests and communications.
Comply with applicable legal obligations.

We do not sell your personal data to third parties, and we do not use it for advertising purposes.

Data retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your personal data within 90 days, unless we are required to retain it for legal or compliance reasons.

Usage logs and technical data are retained for up to 12 months and then deleted or aggregated into anonymised statistics.

Third-party services

We use a small number of third-party providers to operate our infrastructure (hosting, monitoring, and payment processing). These providers are contractually obligated to process data only as instructed by us and in accordance with applicable data protection law.

When you connect third-party services to Xintesys-Connect, we access only the data and permissions necessary to operate the requested connectors. We do not store third-party credentials in plaintext.

Your rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your personal data.
Object to or restrict certain processing activities.
Receive your data in a portable format.

To exercise any of these rights, please contact us.

Cookies

We use only essential cookies required for authentication and session management. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though doing so may affect your ability to use the service.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting a notice in the platform before the changes take effect. The effective date at the top of this page will always reflect the date of the most recent revision.